Shipping Policy

Shipping Overview

At Oxford Reed, we are committed to providing a seamless and transparent shipping experience. Below you’ll find everything you need to know about our shipping process, delivery timelines, and responsibilities.

Shipping Costs

We are pleased to offer free shipping on all orders.

There are no additional shipping charges at checkout.

Order Processing Time

Orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays).

During busy periods, such as seasonal campaigns or high order volumes, processing times may be slightly extended.

If we encounter any issues with your order (such as payment problems or an incomplete delivery address), our team will contact you via email before dispatch.

Shipping Time & Delivery Estimates

Once your order has been dispatched, delivery typically takes:

  • Transit time: 6–9 business days

  • Total delivery time: 7–12 business days

Delivery times may vary depending on your location and local carrier conditions.

Order cut-off time: 5:00 pm (UK time)

Shipping Carriers

We work with trusted and reliable shipping partners to ensure safe and timely delivery. Orders are primarily shipped via Royal Mail, with additional regional or international carriers used when required.

The carrier is selected based on your delivery location and the most efficient shipping method available.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to monitor your delivery.

If you have not received tracking details within 3 business days after placing your order, please contact our support team.

Delivery Issues

If your order is delayed, lost, or marked as delivered but not received, please notify us within 7 days of the latest tracking update.

We will work with the carrier to investigate and resolve the issue as quickly as possible.

Address Accuracy

Please ensure that your delivery address is entered correctly at checkout. Orders returned due to incorrect or incomplete addresses may require reshipping at the customer’s expense.

Moralea cannot be held responsible for delays or lost parcels caused by inaccurate shipping information.

Order Changes & Cancellations

If you wish to cancel or amend your order, please notify us within 4 hours of placing it.

Once an order has entered the fulfilment process, we may not be able to guarantee changes or cancellations.

Contact Us

Store name: Oxford Reed
Phone: +31 6 43799373
Email: info@oxfordreed.com

Business hours:
Monday – Friday, 9:00 am – 5:00 pm (UK time)